Careers

Description

Paskal Canada was officially founded in May 2022, a marketing and sales activity for over 27 years. We have marketing offices, a large warehouse and Canadian manufacturing sites, our staff is a local staff.

Employment type

Part-time job position.

Responsibilities

The role of Account Coordinator at Paskal is pivotal, serving as a central function for facilitating order processes and direct communication with customers, alongside sales managers. This role necessitates coordination across various departments (such as sales, production, and finance) and direct interaction with logistics personnel. It involves meticulous tracking and updating until products reach the customer, while also maintaining and nurturing customer relations through annual plans, satisfaction surveys, focused attention, and continual monitoring of inquiries and complaints. This independent role demands attention to detail, task prioritization, and a commitment to exceeding expectations for both domestic and international customers and sales managers.

• Provide exceptional customer service and support to clients after the sale of products or services.
• Respond promptly to customer inquiries, complaints, and requests via phone, email, or other communication channels.
• Resolve customer issues and concerns effectively and efficiently, escalating to appropriate departments when necessary.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Coordinate with internal teams, including sales, logistics, and technical support, to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Follow up with customers to ensure their satisfaction and address any outstanding issues or concerns.
• Identify opportunities for process improvement and customer service enhancement.

Qualifications

• Bachelor's degree - advantage.
• Experience working with OFFICE programs.
• Experience in customer service roles in a global industrial company.
• Familiarity with ERP systems - an advantage.
• Good interpersonal skills, and service-oriented approach.
• High organizational ability, attention to detail, orderliness, and multitasking.
• Ability to work independently.
• Task prioritization ability.
• Ability to work with multiple stakeholders while adhering to company policies.
• Responsibility and reliability.

Job Benefits

• An excellent fixed salary and secondary employment conditions such as a good pension scheme, telephone, laptop, etc.
• Working at a professional, internationally oriented company with high-quality products and a good position in the markets where it supplies.
• Opportunities to further develop yourself through training.
• The ability to work from home.

For more information contact:

Richard Morris, Sales Director of Canada and US, richard.m@paskal-group.com, Cell. +1 (947) 500-9128